Terms and Conditions

Booking a Course
You can place a booking by completing a booking form, contacting the office or via email, and hence making a contract between us. Cheques are made payable to Bryce Care Training Services Ltd. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Making a Payment
Course payments for non-account customers must be paid in full 7 days before the course date. Cheques should be made payable to Bryce Care Training Services Ltd.

Account Customers
Account customer payments must be made in full, 14 days following the date of the invoice. Bryce Care Training Services Ltd (BCTS) reserve the right to revoke any discount if payment deadlines are not met. If payment is not made when due, interest is payable at the rate of 3% over Natwest’s prevailing base rate on the amount outstanding from the due date of payment until receipt by BCTS Ltd of the full amount (including any accrued interest), whether before or after judgement, together with any reasonable legal or other recovery costs. BCTS Ltd may suspend further training, or terminate any contracts if in breech of an obligation hereunder or you become unable to pay your debt when you fall due.

Certificates
Certificates will be sent within 7 working days following the course providing full payment has been received.

Privacy Policy
BCTS Ltd do not disclose customer information to third parties.

Cancellation Policy
The following charges will apply for cancellation of a course:
14 + days notice = no charge incurred
8-13 days notice = 50% charge incurred
0-7 days notice =100% charge incurred

Such notice may be given by telephoning or emailing BCTS Ltd. If you are cancelling because of any problems with our services, please notify us of the problem at the time of cancellation. BCTS Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us using the details below:

Bryce Care Training Services Ltd
2 Main Road
Dyffryn Cellwen
Neath
SA10 9HR

Phone: 01639 700011
Fax: 01639 700491
E-mail: emma@brycecare.co.uk

Company Reg No. 5366461